Getting a failing project back on track involves: reviewing and revising:

Deliverables,
milestones and
supplier performance.
the team structure

It definitely requires putting in place the management techniques, reporting mechanisms and controls needed to prevent the project slipping in the future.

We provide impartial guidance in reviewing and revising deliverables, milestones and supplier performance.

Where necessary, we help to restructure the team and put in place the reporting mechanisms and controls needed.

Key Benefits - external project rescue

Where tact is appropriate, we have no axe to grind so can be completely dispassionate
Where firmness is required, we have no inhibitions to being assertive
We work with your team to give them ownership of the recovery and of the delivery of the project,

Case Study: Rescuing a major project - billing migration

THUS PLC, now part of Cable&Wireless

Dynamic Technologies was engaged to recover their stalled programme integrating the billing of Your Communications (YC), acquired in February 2006 from United Utilities.

On arrival the programme was suffering from “paralysis by analysis” so we changed the approach to piloting and successfully migrated the first customers less than 3 months later. As a consequent we were retained to manage the complete programme.

Minimizing customer attrition drove a customer-centric approach to migration, designing the customer experience before the migration plan, to the delight of the customer service manager.

Stakeholders represented every part of the business except field engineers, requiring a complex communications and stakeholder management plan, with regular stakeholder communications. Success resulted from creating a project ethos of “can do”. This ethos was successfully extended to suppliers suffering from payment backlogs and termination of contracts.

Outcome

Migrated all ex-YC customers from legacy billing systems, billing processes, customer care processes and products to the THUS-standard systems and processes, completing on plan, within budget.

No customers were lost as a result of the migration.

Customer comments on project rescue service

THUS PLC

“An exceptional leader on a major billing project migration, managing an entire base of telecoms customers from two platforms to one platform, following an acquisition. I was highly impressed with his project management skills, but also his leadership style and dogged determination to complete successfully.”