Tips for using it right


Final Delivery/Handover


Identify the trainers and super-users; engage with them/their management to secure time and effort


Prepare and deliver all the training materials and communications to stakeholders, including all maintenance and support staff, in plenty of time


Prepare for the human aspects of go-live - shift rotas, overtime authorizations, coffee, muffins, pizzas, transport (car parking), out of hours access etc


Carry out dry runs and simulations until you can do it right every time


Create a complete set of guides, manuals and design documentation that clearly explain what it will and won't do - and PUT THEM WHERE EVERYONE CAN READ THEM.


Document the roles for users and maintainers of the solution, detailing their responsibilities, competencies and training requirements correctly and lodge with HR



Post Project/Benefits Realization


Check that training plans include the correct use and maintenance of the solution


Check that all training is being followed for new joiners who will be users or maintainers


Check with operational staff that no unforeseen issues are occurring


Build a Frequently Asked Questions (FAQs) set on the intranet, where everyone can access them, and maintain them regularly


Track performance of the solution to detect any trends in performance indicators e.g. speed, reliability, availability, failures, repairs etc and investigate any unexpected trends as soon as possible


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From Chaos to Control